Background Information:
I purchased a textbook from Half.com on Feb. 11 close to midnight. They posted the charge of $13.99 to my credit card on Feb. 11, but I didn't even receive a confirmation email until Feb. 12!
I wait for my textbook to arrive.
and wait...
and wait...
and wait...
until I forget I even ordered it.
Luckily I keep a copy of all my unresolved emails in my inbox. April 11, as I'm cleaning out my emails, I notice the original receipt. Since I haven't received my textbook, I send Half.com an email asking them to refund my money or send me my book!
I wait...
and wait...
Until April 29 when I send another email.
and wait...
and wait...
and wait...
Well, you get the picture. Come June 2, I decide to really do something about this. I go on Half.com's website customer support, where I can't even find a record of my transaction, even using the transaction number they gave me in the email! So I Google search a customer service number, which I proceed to call twice, only to get a recording saying that "all the information is on our website or you can email us for help...click!" It HANGS UP ON ME! Only then do I notice the hundreds, okay, probably more like several dozen, posts on the Google search site that says NO ONE receives what they order and NO ONE gets their money back.
Two lessons learned...DON'T PROCRASTINATE on dealing with financial concerns, and NEVER, NEVER, NEVER order anything from Half.com again!